FAQs

We all want to travel the world. But there is a category of travelers who don’t just want to travel the world, but experience it.

FORGET MYTHS & WOES. JUST CRUISE.

 

Planning

Simply put, almost anywhere in the world. Sail to exciting ports in Alaska, Asia, Australia/New Zealand, the Bahamas, Bermuda, Canada/New England, the Caribbean, Europe, Hawaii, Mexico, the Pacific Northwest, Panama Canal, South America, and Transatlantic. Check our cruise calendar for more information on the destinations.

In today’s day and age all cruise liners are fitted with modern stabilizing systems that corrects roll, pitch and yaw, so it is highly unlikely that you will experience motion sickness. In any event, weather predictions are taken into account and the ship will not sail into bad weather knowingly.

Yes. A cruise vacation is highly affordable! There are cruise vacations to suit every budget. Where else will you get cruise transportation, accommodation, most meals, activities and entertainment included in the price you pay. No surprises here. The extra you spend maybe on your alcoholic and beverage purchases and on your shore excursionss

No way! Your cruise ship is a floating resort and with so many things to do and explore, it will probably take you a couple of days to get familiar with your surroundings. The cruise ship is huge and there is plenty of space.

So much to do and so little time is a refrain that is commonly heard on board a cruise ship! Active enthusiasts will find loads of activities to keep them busy, be it jogging, gymming, swimming, and even practicing one’s putt on the mini golf course. For the more relaxed ones, a leisurely spa treatment, a book by the pool and a stretch in the sauna are only some of the options available.

Anyone who is fit and does not suffer from any communicable disease can cruise. However there are certain exceptions. Pregnant women should not have entered or will enter into the 24th week of pregnancy while on the cruise are considered high risk.

No guest who is under 21 years can be booked unless accompanied by an adult 21 years or older. This may be waived if parents are travelling in adjacent cabin. In the case of unaccompanied minor sailing with grandparents or other relative or adult, a notarized letter of consent by at least one parent/legal guardian stipulating certain conditions is to be presented. If this is not complied with, boarding will be denied.

Generally infants have to be at least six months old on the first day of the cruise, however on some Trans Atlantic, South America and Hawaii cruises, the infant must be at least twelve months old on the first day of the cruise. It is recommended that you check the rules prior to booking, as non compliance may result in denied boarding.

It is the guest’s sole responsibility to make sure all travel documentation is on order prior to boarding the ship. Valid passport, appropriate valid visa and inoculation documents are required.

Regarding visas, please check with the embassy/consulate in your country of residence or country of origin whichever is applicable and make sure you have the required visas for all the countries you will be visiting while on the cruise. Proper visa documentation is the sole responsibility of the guest. If the travel documentation is not in order you will be denied boarding and no refunds will be given.

On boarding, the passports of all passengers will be held by the Pursers Office for purposes of Immigration and Customs and be returned to passengers only on disembarkation at the end of the cruise.

Regarding visas, please check with the embassy/consulate in your country of residence or country of origin whichever is applicable and make sure you have the required visas for all the countries you will be visiting while on the cruise. Proper visa documentation is the sole responsibility of the guest. If the travel documentation is not in order you will be denied boarding and no refunds will be given.

For some guidelines on visas, click here

There are normally four types of cabins on board ships:

  • Interior cabins that are comfortable but do not have window
  • Ocean view cabins are cabins that that have large fixed window that cannot be opened, but provides you with a sea view.
  • Balcony cabins are cabins that have a verandah or balcony attached to the cabin
  • Suites are larger living areas with bedroom, sitting space as well as a balcony attached.


All the cabins are very comfortable and well furnished, equipped with television, private bath and shower and hair dryer. Depending on the type of cabin booked you may also get bathrobes and a mini bar in your cabin. Most of the ships also have safety deposit boxes in the cabins.

All rates are based on double occupancy in cabin. However if you are travelling alone and wish to have the cabin to yourself, you will have to pay 200% of the category rate.

Most ships have a “cashless” system by which they operate. On boarding the ship you will be issued a Sea Pass or boarding pass which will act as the key to your cabin as well as be used to make all onboard purchases. In short it will be your identity on board. A tab is kept of all accounts you may run up and on the night before or morning of disembarkation you are presented with the bill (if any), which you will have to clear through your credit card, debit card or cash. All billing is in USD and payment must be mad in the same currency by cash, traveler checks or charged to your credit/debit cards.

Shore excursions are organized by the cruise company to see the sights and take tours of the different ports you visit. They are conducted by experienced tour guides that will provide a local flavor to the tour you undertake.

To book a shore excursion, please visit the shore excursion page on the website of the cruise company and select the excursions of your choice, feed in your reservation number and pay online. Incase you have not booked your shore excursion prior to boarding the cruise, on check in at the ship, please contact the Shore Excursion Desk for assistance.

Most ships have cabins that are equipped for guests with special needs and physical disabilities. These cabins are marked on the deck plans, as accessible cabins. If a guest uses a wheelchair, it would be better to bring it along. Wheelchairs for boarding and disembarking can be provided by the cruise company normally. Please note that some areas of the ship maybe inaccessible by wheelchair.

Reservation

Once you have chosen your cruise, contact your travel agent or get in touch with us at TIRUN to make your reservation. In order to make the reservation you will need to give your names as per your passport, pay a deposit amount as stipulated depending on the length and duration of your cruise. Once the deposit has been paid, you will receive a written confirmation.
Please visit our section Terms and Conditions for complete details on payment and cancellation terms.Terms and Conditions

Final payment of the balance must be received at our office at least 60 days prior to the sailing date for the cruise.

Note: “Holiday” sailings (sailings over Thanksgiving, Christmas & New Year), require final payment 90 days prior to the sailing date for the cruise.

A choice of 3 payment options are available for payment:

  • Payment in Indian Rupees at the prevalent rate of exchange via Cheque / Demand Draft / RTGS, should be made payable to “TIRUN Travel Marketing”.
  • Payment in US Dollars per RBI guidelines – Currency, or, Electronic Wire Transfer. A service charge @0.75% will be applicable for USD payments
  • Payment by credit card ” American Express, Mastercard & Visa. (The cruise line will be the merchant establishment)

Shipboard accommodation as reserved and paid for, ocean transportation per itinerary, all meals, some non-alcoholic beverages available in vending machines (including, tea, coffee, lemonade and iced-tea), 24-hours Room Service*, and, recreation and entertainment as provided onboard. All guests have unlimited free access to almost all public areas on board the ship.

The cruise vacation price does not include items of a personal nature, such as shore excursions, beverages, dining in the specialty restaurants, laundry, telephone calls, photographs, medical services, casino chips, onboard shopping, or other items not specifically stated as included in the cruise cost etc. These items may be purchased separately.

There are no special prices for children and infants, but if they in the same cabin as the parents then the price for third and fourth person will apply and that is considerably lower than the price of the first and second person in the cabin.

 

Senior citizens (55 years and over) prices are available on selected sailings and itineraries. Please check with your agent or TIRUN for special rates if available.

Yes it is possible to board later or disembark earlier than the actual length of the cruise. However, written permission has to be applied for atleast one week in advance, and this can be allowed only in certain countries where cabotage laws permit this.

Royal Caribbean International: If you have made your reservation through a travel agent, please apply to Royal Caribbean with this request through your travel agent. If you have made your bookings directly then you can apply to RCI directly.

If you are not the parent or legal guardian of a minor travelling with you, please make sure you have an original notarized letter from a parent authorizing you to take the child on the particular cruise, as also administer authorizations in case of a medical emergency.

It is strongly recommended to buy insurance coverage for your cruise. At RCI, Celebrity and Azamara it is called the Assist Card or Cruise Care Travel Insurance. The Assist Card provides coverage against loss or damage to luggage, loss of documents and cancellations for specified reasons, in the event, that you have to cancel your cruise. Please read more about the Assist Card here:
http://cruiseassist.assist-card.com/FAQs.aspx

Preparing for the Cruise

It is advisable to arrive at the pier at least two-three hours before the scheduled departure time, as cruise check in closes in most cases, 90 minutes prior to departure. Guests arriving after this will not be permitted to board.

 

Passengers arriving at the airport can usually get a taxi from the airport to the pier. Most cruise companies can also arrange a airport to pier transfer for a fee. This needs to be pre-booked with your travel agent or TIRUN, the local representative of your cruise company. If you buy a transfer, a representative of the cruise liner will meet you at the airport and provide transportation between the airport and the pier.

Be sure to pack your camera, suntan lotion and your swimsuit. Besides these, normally three types of clothing is required – casual, smart casuals and formal.
Casual attire: shorts, t- shirts, slacks, trousers, jeans, skirts and sun dresses
Smart casuals: Dresses and skirts for women and trousers and jackets for men
Formal: Cocktail dresses for women and suits or jacket and ties or tuxedos for men. It is possible to rent tuxedo on most ships. Alternately your country’s traditional national dress will do, in case a cocktail dress is not suitable for you. Indian women can wear saris and men can wear a ‘sherwani’ if they so wish. Check how many formal nights there are on your sailing and pack the requisite number of clothing.
Pack a windcheater and sweater for cool days and chilly evenings on the deck. A pair of walking shoes or hiking boots will be good idea for the days you plan to go sightseeing. You may also want to bring raincoat and umbrella. The onboard voltage is normally 110/220 volts, so bring along an adapter if necessary. Hair dryers are provided in every cabin, so you don’t need to carry one.

You cannot bring any item that is dangerous or illegal. Drugs, arms, guns, explosives, animals and flammable items fall into this category. So be sure you do not bring these.

If you use the online check-in option, this will save you time at check in as you will not have to fill in elaborate forms.
On Royal Caribbean, once you have completed the online check-in successfully, you will get a Set Sail Pass that will expedite your check-in at the pier. Please note that online check must be completed at least 3 days prior to your sail date.
If you have your Set Sail Pass, look for the Set Sail Pass counter at the pier and you will have to present the following documents:

  • Set sail Pass
  • Passport or identification document
  • Credit Card to be used for onboard expenses



If you are sailing on Celebrity Cruises, please visit the official website and log in to My Celebrity and complete the online check-in process. Once completed, you will receive an Xpress Pass that you need to carry with you and this will make sure your check in at the pier is expedited.

Guests are not allowed to bring their own liquor on board for consumption or any other purpose. If you have purchased alcoholic beverages ashore or from the shop onboard, you will have to deposit it with the ship and it will be delivered to your cabin on the last day of your sailing.

 

Due to security reasons, friends or family are not allowed to come on board to visit you at any port.

 

ONBOARD THE CRUISE SHIP

Royal Caribbean International’s Sitters at Sea program has been discontinued beginning on September 30th, 2018. We are dedicated to offering a variety of children’s and teens’ activities and have other childcare services on board, but unfortunately we’ll no longer offer in-stateroom sitter services. We are sorry for any impact this may have on your vacation. If your sailing departs on or before September 30th and you were planning on using this service, we will happily accommodate your request if sitters are available. Once on board, please visit Guest Services regarding availability. Our kid programs, Adventure Ocean and Royal Babies & Tots, remain unchanged, and we still offer our “Late Night Party Zone” group sitting by our Adventure Ocean Youth Staff for children between the ages of 3 through 11.

 

High chairs can be provided but you would have to make the request with your reservation. Strollers are not provided on board.

 

Most ships these days do have ATM machines installed. There may be a small charge levied for usage.

 

Special meal requests like vegetarian, diabetic, low sodium and low fat can be entertained on board. For Kosher meals, lactose free and gluten free must be requested well in advance preferably at the time of booking. All efforts will be made to accommodate the special dietary requests. Please note that these dietary requests will be accepted onboard only for the main dining hall and not other restaurants and eateries on board.

Most cruise ships can accommodate the following:

On Royal Caribbean ships vegetarian meals (including Indian, style vegetarian) are available on all menus in the Dining Room and Windjammer Cafe every day. It is not necessary for guests to make a special request for this.

Kosher meals are available no extra charge. Do notify the cruise company at least 45 days prior to sailing (90 days for European/South American Itineraries). The same goes for lactose free and soy milk.

Celebrity Cruises offer vegetarian meals on board every day of the week, and these are marked on the menu by a special leaf icon.
Kosher meals are offered free of charge and one has to request for this at least 40 days in advance. The same goes for lactose free meals too.
No sugar added desserts are also available and are marked on the menu with a small diamond next to it.
In case you have any allergies to nuts or any other type of food, do let the Maitre De know, so that he can take care of your needs.

Azamara Cruises also take care to see that dietary needs of all guests are met. So do let the cruise line know at least 40 days before your sail date incase you have any special requests. Also once on board please do meet with the Maitre De and reconfirm your special dietary requests.

Besides the main dining hall, there is provision for breakfast, lunch and dinner to be served on deck. These are served in designated areas and you will need to check on your Daily Program for time and location. Food is included in the cost of your cruise.

There are specialty restaurants on board too but there is a cover charge of up to USD 35 per head. Reservations need to be made for dining in specialty restaurants and children under 12 years are not allowed in.

 

Most ships are non smoking, but have designated smoking sections in public areas. One can normally smoke outdoors on one side of the ship. One can also smoke on a private balcony attached to your cabin, if you are booked in cabin that has an attached balcony facing the sea. For safety reasons, no smoking is permitted in any cabin category or a private balcony that looks onto the Boardwalk of the ship. There is heavy penalty that will apply is there is non-compliance of the smoking prohibition.

Cigars and pipes can be smoked only in designated areas onboard the ship.

 

*Room service is available on board any time of the day or night – simply order from the room service menu located in your stateroom/suite. Royal Caribbean International has a convenience fee @ $7.95 per delivery is intended to minimize on board food waste. However the continental breakfast per menu will be free.

 

All cruise ships cater to everyone in the family. On Royal Caribbean, they do it best. For the young ones there are Fisher Price programs and interactive sessions for 6 -36 months, the Adventure Ocean Youth programs offer a variety of activities for 3-17 years age groups. The DreamWorks Experience is an unforgettable one where you get to mingle with your favourite characters like Shrek and Madagascar, pose for photo ops with them and get to watch exclusive shows and character parades. The Barbie Premium Experience will have all the little girls floored! Learn fashion designing, take part in a fashion show or just play pretend in the pink Barbie stateroom with teacups, pastries and all. A dream come true for all those Barbie fans out there. On Celebrity Cruises the Youth Program caters to toddlers and teens. There are six different age groups and your child can join into his/hers appropriate age group.

Yes, most ships have internet cafes or work stations from where you can get access to the internet. There is a small fee for this usage. Some ships also have WI FI designated areas called ‘Hot Spots’ and you can use your own laptops here. Again, for a fee.

 

Most ships have at least one registered Doctor and two nurses on board to take care of. Please note that professional medical services are provided for fee. Therefore it is advisable that you have a fully comprehensive travel insurance policy.

 

Royal Caribbean International: $ 14.50 per person per night for guests in staterooms, $ 17.50 per person per night for guests in suites.

* Celebrity Cruises: $ 14.50 per person per night for guests in staterooms, $15.00 per person per night for guests in concierge class and aqua class staterooms and $ 18.00 per person per night for guests in suites.

* Azamara Club Cruises: Gratuities included

Carry your Sea Pass with you at all times. This Sea Pass will act as your room key as well as your boarding pass to get off and on the ship.

 

Customer Support by Tirun

In case you have a question that remains unanswered , please get in touch with us and we will be happy to help you out.

At any point, if you’d like personal interaction, please call us on the numbers at the end of this page, write to us at cruise@tirun.com or Request a Call Back and we’ll connect with you shortly.

We are also available over the following toll free number for any queries and support regarding your booking: Tollfree: 1800 – 11 – 5464

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